CRM Support And Development Plans

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Sit back and Relax, we are here for your support.

Our support services deliver top of the line response and coverage for CRM. You can place your trust in our expert consultants, we will troubleshoot accordance with the service level agreements, having delivered by phone or email. Our outstanding support guarantees the conviction that you want to be assured of your investment.

Bronze

Description

$500/month
  • Support Desk Hours: Monday to Friday 11:00 to 18:00 (IST) Business Days (7x5) (No Weekend Support)
  • Email Response within 3 working days
  • Database Maintenance One backup per day
  • 1 API Support (Any 3rd Party Service)
  • 1 Instant Meeting Support (Google Meet, Skype, Go ToMeeting etc)
  • 5 hours Chat Support (Skype /google /whatsapp etc)
  • 1 Instant Call Support One call per month
  • Server Maintenance Server reboot as per the request or require
  • No CRM Training Sessions
  • No Free Development Hours

Silver (Recommended)

(Recommended)

$1,000/month
  • Support Desk Hours: Monday to Saturday 11:00 to 20:00 (IST) Business Days (9x6)
  • Email Response within 2 working days
  • Database Maintenance Three backups per day, Database restoration
  • 3 API's Support (Any 3rd Party Service)
  • 4 Instant Meetings Support (Google Meet, Skype, Go ToMeeting etc)
  • 9x6 Chat Support (Skype /google /whatsapp etc)
  • Instant Call Support 9x6
  • Server Maintenance Server Reboot,Monitor Disk Space, Instance Folder Backup
  • 2 CRM Training Sessions
  • 5 Free Development Hours

Gold

Description

$2,000/month
  • Support Desk Hours: Monday to Saturday Business Days (24x6)
  • Email Response within 1 working days
  • Database Maintenance Custom backups per day, Database restoration, Database clean-up
  • 8 API's Support (Any 3rd Party Service)
  • 10 Instant Meetings Support (Google Meet, Skype, Go ToMeeting etc)
  • 24x6 Chat Support (Skype /google /whatsapp etc)
  • Instant Call Support 24x6
  • Server Maintenance Server Reboot,Monitor Disk Space, Instance Folder Backup, Monitor Server Load, Monitor Server Performance
  • 5 CRM Training Sessions
  • 15 Free Development Hours

Platinum

Description

$5,000/month
  • Support Desk Hours: All Days (24x7)
  • Email Response within 4 hours
  • Database Maintenance Custom backups per day, Database restoration, Database clean-up
  • Unlimited API Support (Any 3rd Party Service )
  • Unlimited Instant Meetings Support (Google Meet, Skype, Go ToMeeting etc)
  • Unlimited Chat Support (Skype /google /whatsapp etc)
  • Instant Call Support 24x7
  • Server Maintenance Server Reboot,Update Monitor Disk Space, Instance Folder Backup, Monitor Server Load, Monitor Server Performance
  • 15 CRM Training Sessions
  • 40 Free Development Hours

Note: *

  • Desk Hours are in IST ( Indian Standard Time ) which is GMT + 5:30
  • Payments receive are in USD only.
  • Sunday Support is only applicable for Platinum subscription.
  • $100 will be charge for a new project estimation.
  • $50 per hour charge for extra meetings as per the requirement.

Questions about Support?